FAQ - Frequently Asked Questions

Registration, login and account

All members of TU Darmstadt are recommended to log in securely with their TU Darmstadt account, as this minimises the need to enter and create new data. In addition, the student or employee status is taken directly from the TU Darmstadt identity management system. This gives TU members automatic access to the appropriate offers for students and employees in the Skills Portal.

Registration with an email address is intended for guests, i.e., people who are not members of TU Darmstadt. People with a guest account can only book courses that are open to guests. They cannot book courses that are exclusively for students or employees.

It is important to always use the same login (TU account or email). This ensures that you always log in with the same identity, so that all bookings and certificates can be reliably assigned to this one identity.

If you first created a guest account with an email address and then an account with your TU ID, you can link both accounts in your personal dashboard in the top right-hand corner of the menu under “My Profile” in the “Linked Accounts” tab. This will merge all bookings and certificates from both accounts.

To view your own account, you first need to log in.

Then click on the icon in the upper right corner to open your account. The account includes the menu items “My Dashboard,” “My Profile,” and “Log Out.”

In “My Dashboard,” all users can find their booked courses and waiting lists, participation certificates, and sent and received messages. Booked courses and waiting lists can be canceled directly there.

Under “My Profile,” personal data such as name, email address, password, or language for messages can be added, changed, or deleted. In the “Connected Accounts” tab, an account that was initially created with an email address can be linked to your TU account. This prevents the two accounts from being stored as separate identities in the system and bookings and certificates from ending up once in the email account and once in the TU account, depending on which account was used for registration.

You should only delete your account with great caution. Once an account is deleted, all user data will be permanently removed, including participation certificates and bookings. This action cannot be undone.

You can delete your account in your personal dashboard in the “My Profile” menu under the “Delete Account” tab.

Display

The language of the user interface and course descriptions can be changed at any time from German (DE) to English (EN) and back again using the language switch button at the top right.

German or English can also be set as your preferred language in your personal dashboard in the “My Profile” menu under the “Notification Settings” tab.

Booking and waiting list

There are two ways to find specific offers.

Firstly, you can use the full text search. For example, if you only want to see English-language offers on the subject of presenting, the search terms English and presenting or presentation will lead you to a list of relevant offers. The full text search searches the titles of the offers and the description text.

Zum anderen können die Filtermöglichkeiten genutzt werden. Hier können Angebote nach Themenfeld, Sprache, Anwesenheitsmodus und Einrichtung herausgefiltert werden.

A successful booking will be confirmed both by an email sent to the email address on file and in your personal dashboard in the “My bookings” menu.

Once you have joined the waiting list, you will receive a confirmation on the screen. As soon as a place becomes available on a course, the first person on the waiting list will be notified and asked to book the course or unsubscribe from the waiting list. If this person does not respond within 24 hours, the free place is automatically offered to the next person on the waiting list.

Booked courses and waiting lists can be viewed in your own dashboard.

The dashboard is displayed after clicking on the figure icon in the upper right corner. In addition to booked courses and waiting lists, it also contains all personal documents in the system, such as certificates of attendance, as well as all messages sent and received via the system.

Digital certificates of attendance in pfd format are issued for the offers in the Skills Portal if a certificate of attendance is mentioned in the offer description. For very short events and information events, certificates of attendance are only issued on request.

As soon as a certificate of attendance has been created, a notification email with a document link is sent to the participants. The document link can be used to download the certificate from the personal dashboard. A login is required for this. The certificates remain permanently saved in the personal dashboard even after the download so that they can be accessed and downloaded again and again.

Cancellation from a course

You can cancel free courses in your personal dashboard under the menu item “My bookings.” Clicking on the three dots to the right of a booked course will cancel it free of charge and free up the place for another interested person.

Conditions of participation and costs

The Skills Portal programmes are open to all TU Darmstadt students and employees.

In some cases, guests may also participate. This is always specified in the course description. Courses that are exclusively open to students can only be booked by students. Courses that are exclusively open to employees can only be booked by employees.

The offers in the Skills Portal are free of charge for all students and employees of TU Darmstadt. The “Payment” step during the booking process is only there to document this free of charge status in the shopping cart.

Contact and Support

If you have any problems with your booking, please contact the course administrator. Their contact details can be found in the offer description.

Requests for improvements are always welcome by e-mail to !

You will also find a sympathetic ear for complaints about the portal.

Data privacy and security

The course booking system is a service/software as a service provided by UniNow GmbH.

UniNow GmbH regularly undergoes audits and software tests to ensure data security and data protection. They cover the areas of functionality according to ISO/IEC 25051:2014, data security according to PPP13011B:2018, quality assurance according to ISO 9001 and data protection according to the legal requirements of the EU General Data Protection Regulation (GDPR) and the IT-Grundschutz compendium of the BSI.

All data is operated on servers of OVH GmbH based in Cologne. No frameworks from U.S. companies, such as Google Analytics or Facebook SDK, are used. Furthermore, UniNow GmbH does not process sensitive data such as cell phone numbers for account creation.

More information on data protection, data security, functionality and quality can be found on the data protection page of UniNow GmbH..

Where is the course database hosted?

The course database is hosted by UniNowas a service partner of TU Darmstadt.