FAQ & Tutorials

Do you have questions concerning the online-registration for an examination or you wish to configure the forwarding of TUCaN-messages to you e-mail-account? These FAQ offer a variety of detailed information about the use of TUCaN and the organisation of your studies.


The most important features in TUCaN are now also available as Video-Tutorials!

More FAQs and tutorials can be found on the German version of this website.

In General/Messages

How can I change my address?

What is TUCaN?


University email account and TUCaN Messages: What settings are recommended?

What are system messages?

How do I forward system messages to my email account?

How can I access my certificate of study?

Is TUCaN available in English?

How can I view all courses held in English?

How can I view the course catalogue in English?


Modules: Information an registration

How do I withdraw from a module?

How do I register for language modules?

I don't know how many or which modules I have to take. Who can I ask for help?

What are the consequences of not withdrawing from a module?


Courses: Information and Registration

How do I withdraw from a course?

What is a course?

When I try to register using the course search, nothing happens.

I can find the course in my registration area, but I don't see a registration button.

How do I know my registration was successful?

How do I register for language courses?

Do I have to sign up for Moodle courses?

Overview of all courses held in English

Course Catalogue

Where can I find the course catalogue?

Can I find the course catalogue without logging in to TUCaN?

How can I view all courses that are lectured in English?

How can I see in which language a course is lectured?

How can I switch the course catalogue language to English?


How to find deadlines for registration/cancellation

How do I register for an examination?

Until when can I deregister from examinations?

How do I withdraw from an examination?

Withdrawal due to illness: When and where do I have to hand over my medical certificate?

Where can I learn where my examination will take place?

Where can I find the examinations I've signed up for?

Where can I find a list of all examinations taking place this semester?

I can't find my registration for an examination in “My Examinations”. What should I do?

My examination is shown in “Exams offered for registration”, but I cannot sign up for it.

Am I signed up for the next examination automatically if I retreat from the current examination?

The appointment for a repeat examination isn't shown in TUCaN.

I want to repeat an examination. Do I have to sign up for the corresponding course again?

TUCaN message upon publication of examination results

Viewing of examination scripts

TUCaN Webportal / TU-ID

What is the TU-ID?

Where do I find out my TU-ID?

Where and how can I activate my TU-ID?

I forgot my TU-ID. Who can I speak to for help?

I forgot my password. What can I do?

Grades / Transcript of Records

Where can I get my transcript of records?

Who can I speak to if my grades can't be found in TUCaN?

There is a module marked “incomplete” in my transcript of records, what does that mean?

My grades are visible in my examination results, but not in my transcript of records. What do I have to do?

Contact Persons / Offices for Student Affairs

To which Office for Student Affairs do I have to submit my medical certificate?

What Office for Student Affairs is my office?


How does the schedule tool work?

I just signed up for a course. Why hasn't it appeared on my schedule yet?

I can see a number of rooms for my examination listed on my schedule. Where do I have to go?

Theses / TUbama

TUbama for students

Access to the electronically archived theses

Submitting theses in electronic form

File format for theses

Contact for TUbama

Declaration about the thesis

External theses