Video-Tutorials
The most important features in TUCaN are now also available as Video-Tutorials!
TUCaN-Students
21
Application
-
- Application procedure in general
- Login to the TUCaN application portal
- TUCaN Account / Create user account
- Select from the academic programs
- Resetting your password as applicant
- Application procedure NC – degree programs
- Application procedure Joint Bachelor of Arts
- Application procedure teaching degree
- Enter previous course of study
- Previous university is not included in the list of higher education institutions
- Display of a blank page after logging in to TUCaN
53
Courses / Modules
-
- Courses: Information and Registration
- Find registration deadlines for modules and courses
- How do I withdraw from a course?
- How do I know that my registration was successful?
- Registration for Language Courses / Modules
- Two courses overlap
- A course appears in several modules
- Registration for a course despite exceeding the maximum number of participants
- Registration for courses that are not included in my examination regulations (Additional courses)
- Attending a lecture with the same content in another department
- Repeating a module
- Early Master's credits
- Refusal of registration
-
- I get an error message when trying to register
- When I try to register using the course search, nothing happens.
- In my registration area I only find “No course found for registration”.
- I cannot find a specific course in my registration area
- I can't register – who can register me?
- I can find the course in my registration area, but I don’t see a registration button.
- I have registered, but it seems that I have been deregistered again
- I receive an error message stating that I can only register for a course as part of my bachelor's degree program.
- When I log in, I have to specify an exam date – is there an error here?
-
- Modules: Information and Registration
- What are the consequences of not withdrawing from a module?
- I don't know how many or which modules I have to take.
- A course appears in several modules
- Start semester of a module
- How do I withdraw from a module?
- In TUCaN, incorrect credits are indicated on the module.
- Early Master's credits
- Registration to a newer module, if older module already registered
51
Examinations
-
- Lecture-related examination
- Where can I find the examinations I’m signed up for?
- Failure to attend the examination
- Examination Room
- Find Examination Office or the Office for Student Affairs
- Photo ID for establishing identity in examinations / viewing of examination scripts
- Know your matriculation number
- To note for examinations
- Viewing of examination scripts
-
- How do I register for an examination?
- Examination is not shown
- Examination is displayed, but I cannot register
- Current semester is not displayed
- Module or course of an examination is not offered in the current semester
- Registered exam is not shown
- Semester abroad – Exams
- Register Thesis
- Early Master's credits
- How to find the registration/cancellation deadline for examinations
-
- Withdrawal from an examination without giving reasons
- Withdrawal from the examination for health or similarly serious reasons
- Inability to take the exam due to illness – medical certificate
- Inability to take the examination due to illness recognised during an examination
- Illness of a child or a relative in need of care
- Deregistration deadline for examinations
- How do I withdraw from an examination?
- How to find the registration/cancellation deadline for examinations
37
General Information / Messages
- Room Check: Search for free workplaces
- Certificate of study
- Change of address and phone number
- TUCaN Video Tutorials
-
-
- Can I see my grades in the app?
- Can I also register for/deregister from courses or exams?
- How does the calendar work?
- Which messages can I read in the app?
- Which courses are displayed? Can I also display the modules?
- Which examinations are shown?
- Does the App have a Timeout Function?
- I have registered for an exam in the web portal; however, it does not yet appear in the app.
18
Login through Webportal / TU-ID
-
- Login to the web portal
- Log in to TUCaN with SSO
- Two-factor authentication (2FA)
- The Menu of the Web Portal
- The Menu of the Web Portal
- TUCaN Login not possible
- Requirements to use TUCaN
- Display of a blank page after logging in to TUCaN
- Note on data protection of the TUCaN webportal
- System operation / maintenance time
12
Performance Records / Grades
- TUCaN message upon publication of examination results
- Grades can’t be found in TUCaN
- Transcript of records
- A grade was entered incorrectly
- My grades are visible in my examination results, but not in my transcript of records.
- Why are candidates in an examination shown different grade transcripts?
- There is a module marked “incomplete“ in my transcript of records, what does that mean?
- Overall GPA/major GPA and semester GPA
- Viewing the Bachelor's academic record after transferring to the Master's programme
- GPA calculation on the performance overview
- Web performance overview: Display under “Credits” or “Accounted”
- What is the meaning of the performance overviews that I can get in the Office for Student Affairs?
7
Schedule
- How do I create my schedule?
- Export / Import of the schedule
- Schedule not the same every week
- I just signed up for a course. Why hasn't it appeared on my schedule yet?
- Schedule shows exercise groups for a lecture several times
- A number of rooms are listed for my examination on my schedule.
- Unregistered examination in the schedule
6
Study Programme / Change of Examination Regulation (PO)
- Examination regulation (PO) change after final exam started/passed
- Change of degree programme – TUCaN shows old and new degree programme
- Change of degree programme – TUCaN displays the old degree programme
- Teaching degree – different examination regulations (PO) for elementary education and subjects
- Entitlement to oral supplementary examination after examination regulations (PO) change
- Entitlement to oral supplementary examination after examination regulations (PO) change
Consultancy
If you have not found the information you are looking for, please send us your request via TUCaN contact form. We will be happy to answer you!
